The 15th International Conference of the Israel Society for Quality: "Quality and Excellence to serve the customer"

The 15th International Conference of the Israel Society for Quality, to be held November 16-18, 2004 in Tel-Aviv, will be both a learning experience and an opportunity for quality professionals from different fields to learn from and network with each other as well as to interact with senior management. However, the emphasis has always been on teaching people how to do it better as well as on "bringing the message" to as many people as possible.

The conference theme, "Quality and Excellence to Serve the Customer", will be emphasized by focusing on the customer as the key to achieving product quality and on quality of service as a lever to improve the competitive ability of companies and organizations.

The conference serves a wide range of professions in both the public and private sectors, some of which are not very aware of the role quality perspectives should be playing in their activities. For the traditional sectors such as manufacturing, development and service, the conference will serve as a way to increase knowledge and keep up to date with cutting edge technologies. For new sectors, the conference serves as a vehicle for bringing an awareness of the quality discipline to professionals in the field of health services, education, human resources and construction. By presenting tracks of one to three full days dealing with these disciplines, we will be able to not only develop awareness, but also to begin and expand the training process itself.

Because the Society has always felt that its conference should also have a strong practical aspect, the program is aimed at helping participants learn and develop new tools and techniques that will improve their companies' product quality and customer service. The main conference tracks include:
  • Tools and Methods: 6 sigma, kaizen, lean, cost of non-quality, software quality and reliability
  • Quality of Service in the following sectors: public, education, health, transportation, health funds, hotel and banking
  • Learning organizations, knowledge management
  • Customer Relations Management (CRM), supplier-customer relations
  • Integrated Management System (IMS) - quality, safety and environment, new standards
  • Quality in the food and wine industries
  • Project management, risk management
Several sessions and sometimes several days will be devoted to enable participants to return to their place of work and start implementing new initiatives. In addition to multiple sessions dealing with and teaching these approaches, there are always courses teaching in depth topics ranging from quality for beginners to customer satisfaction surveys to intelligent management.

Colleagues worldwide who work to advance implementation and management of quality and excellence in organizations are invited to submit abstracts which demonstrate innovation, tools or methods in any service or manufacturing industry.

You are invited to take part in the conference, to be an active partner in a challenging and fruitful international endeavor and directly contribute to its success. Joining us at the conference will enable you to not only participate in the stimulating and challenging learning experience, but also to enjoy exploring the land of Israel - from Eilat to the Galilee. Known as the birthplace of three great monotheistic religions, Israel has always been a center of knowledge and continuous learning.

For information, or to submit an abstract, contact the Secretariat at: POB 34001, Jerusalem, Israel. Tel: +9722-6520574; Fax: +9722-6520558: congress@isas.co.il; www.isas.co.il/quality2004.

SII - The Standards Institutions of Israel
Israel
www.sii.org.il