E-based auditingTogether with a software development organisation, KEMA developed an internet based quality system for small organisations. The initial audit takes place on site while all surveillance audits afterwards take place online from the KEMA office. The quality system is paperless, internet based and process oriented. All measuring results of the quality system and improvements are registered in the same system and can be monitored remotely. On a statistical basis unannounced extra monitoring takes place. Periodically, a customer satisfaction survey is performed via Internet. The results are online available for the applicable company and can be compared (bench-marked) with the (anonymous) results of comparable companies in the same branch. The minimum level of the score of the customer satisfaction programme is decided by all stakeholders of the branch. When the results of an online monitoring are negative an additional visit could take place by an auditor to verify the results of the online monitoring and to judge the corrective actions. The system is suitable for a branch organisation with a larger number of participants to make the bench mark successful. This way of auditing saves a lot of travel time and paper interruption of the day by day business of auditors.